Shipping Information

All weights used for calculation in the webshop (e.g. the total weight shown in the shopping basket)  are inclusive packing! With the weight you can easy calculate the shipping costs by checking the price in the list below. Also shipping costs to the various counties are shown in the shopping basket as well. Simply choose the correct country and the webshop calculates shipping costs and if VAT will apply.
If the weight is higher than 20 kg, we normaly will ship 2 parcels to avoid any damages during transport.

In the webshop you find the information about time till shipping for each part.
Unfortunately we do not do any part delivery to oversea countries. If you do not want to wait on your complete order, please don't order any non avaiable parts.

We usually ship with 'Deutschen Post AG / DHL.
In a lot of countries the parcels are delivered through local mail services, DHL or an cooperation partners of DHL. If you like to have more information prior to order, sent us an email.
Standard shipping costs include posting, packing and parcel insurance.

We can also offer a door-to-door DHL Express shipping on request. Express shipping costs are higher than standard shipping.
If you are interested in the DHL Express shipping, let us know and we will sent you an offer.

Please inquiry shipping costs for all not listed countries by email.

Export to non-EU countries and Taxation / Duty

Orders shipped to countries outside of the EU will not be charged with German VAT of 19%, but these orders are liable to incur import duties and taxes charged by the government of the destination country. These extra charges are the sole responsibility of the receiver and not OTR-Performance.
You can find out details of these charges by contacting the customs office of the destination country. OTR-Performance will always provide accurate commercial Invoices with shipments. If you are concerned about these potential charges, OTR-Performance can supply the 'customs tariff numbers' that will be used to describe the items you buy to local customs, this information will allow them to give you the duty rates charged on your goods.
In general you can say that import duties on 'motorcycle parts and accessories' tend to be relatively low, about 0 % to UK, or 0 % into the US for example. On a similar note orders of under $1000 AUD into Australia do not incur duties.

Should a customer refuse to sign for a delivery due to refusal to pay these charges and the goods are returned to OTR-Performance, OTR-Performance will reclaim all shipping and admin costs incurred from the customer before any refunds are considered.

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